Company:
RaceFab August 17, 2004
Customer: Adrian Burton
In numerous attempts for a reply to a
complaint we received in December 2003, both Email and Fax we
never received a reply from RaceFab or its
partners.
Email sent & Faxed to RaceFab
Mrs. Martha
Jackson ,
We received a
letter this week from a concerned customer
of yours named Adrian Burton on a chassis
and then the custom suspension that was
purchased on June 8th 2001. He has expressed
the concern that per his sales receipt, your
company was to provide a set of bearing
assemblies. He has provide us with a sales
receipt I am attaching to this email for
your review. In Mr. Burrton's words "The
check clears the bank less than a week
later, and it takes them another 4 months to
ship my suspension, minus the wheel bearing
assemblies. When it arrives I immediately
call Marty and tell her that the bearing
assemblies are NOT in the box, she insists
that they should be but she would check her
inventory to make sure that they had been in
fact shipped. Two weeks passed and I call
her back, she says that they are going to
make me a set and ship them to me but the
person that builds them was off of work for
a few week because of injury or something
like that......" He is very concerned
about these pieces and the legitimacy of
your company. (The whole complete letter
below)
We at
KitCarMagazine.com serve BOTH the
manufactures and consumers we try to assist
each with correspondence before small issues
become a larger ones. We do not have to
tell you that there are many unscrupulous
kit car vendors in the market today trying
to make a quick buck at the sacrifice of
someone else's expense, so I am sure you can
understand Mr. Burton's concerns. We, along
with local Better Business Bureau's, try to
keep consumers safe with sight unseen
purchases of products with large "price
tags", we also work with other agencies to
post "Watch-out" lists and "Buyer be ware"
postings. Since the start of our company we
have never received a complaint from a Race
Fab customer, therefore we want to insure
this is resolved as soon as possible to keep
both parties satisfied. Or to help in some
sort of a mutual agreement. If it is not too
much trouble can you please let us know the
status of Mr. Burton's refund or delivery of
the missing components.
Thank You
Jason Jones
KitCarMagazine.com
Original Letter from Mr. Burton
I bought a
chassis and then the custom suspension
set-up from Racefab, they built the chassis
to fit my body, when they finished it I had
them build the suspension. When I started
the build, I expressed to them that I was in
no hurry, but they insisted that it would
take them 6 weeks. That was in January,
they finished the chassis in June. Then I
had them to start on the suspension, they
finished it in November. But from October
till December Martha "Marty" Jackson
continuously would call me to beg for me to
send more money even though I had already
paid the 50 % deposit.
Now I am fed up with Marty calling me every
other day demanding that I send her more
money when we had discussed my coming out (
to TX) to pick up my parts. So fly from
Orlando to Dallas then drive another 4 hours
to get to Rusk to pay the balance due on my
contract only to find out that they have
"decided" that I owed another almost $1,000
that I had to pay before I could get my
stuff. This was late on a Sat afternoon,
and they demand that I pay in cash. There
was no way that I could get cash so I had to
drive back to Dallas and get my check book.
Now they put up a fuss about that but I had
them put it in writing that they were going
to ship my suspension to me in Florida once
the check cleared, just so I could leave
with my chassis and body, to keep from
having to come back down there or have it
shipped.
The check clears the bank less than a week
later, and it takes them another 4 months to
ship my suspension, minus the wheel bearing
assemblies. When it arrives I immediately
call Marty and tell her that the bearing
assemblies are NOT in the box, she insists
that they should be but she would check her
inventory to make sure that they had been in
fact shipped. Two weeks passed and I call
her back, she says that they are going to
make me a set and ship them to me but the
person that builds them was off of work for
a few week because of injury or something
like that.....
For the next few months I was unable to
reach them by phone, e-mail or fax. So I
called from a different number and she
finally answers. Now her excuse is that the
machine that they use to make them is down
but as soon as it is fixed mine will be the
first out the door.... Again more months
pass and I realize that I have not gotten my
wheel bearings yet. Again I deal with the
dodging of my calls and so I send a letter
with return receipt that they never picked
up. I start calling again, but now it is
every day, 5-10 times per. Finally I catch
her on the phone and now she is insisting
that she had sent them in the box with the
suspension. This is ridiculous, why would I
keep calling, I have better things to do
with my time than to spend it calling them
for no reason.
Now for what I want, I want at the very
least the delivery of the wheel bearing
assemblies to me at:
<Address Omitted >
And the return of the improperly collected
"late fees" that they hit me with when I
came to pick up my stuff. I want a reply
within 10 business days or I will have to
file my complaint with the courts. And I
will advertise everywhere that they do and
tell people of my experience with them and
that of those that I have since found out
about along with their signed affidavits.
Thanks,
Adrian Burton
